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USA Hotel Guest Satisfaction Study
Upscale Hotel Chains
by J.D. Power and Associates & Frequent Flyer magazine
Based on 8,067 individual evaluations of 11 upscale hotel chains by frequent business travelers
| Rank | Chain |
| 1st | Renaissance |
| 2nd | Westin |
| 3rd (tie) | Hyatt, Marriott |
Chains ranking below industry average
in alphabetical order:
Crowne Plaza
DoubleTree
Hilton
Omni
Radisson
Sheraton
Wyndham